As the head of community engagement my role is to ensure that Jisc creates and sustains amazing spaces for members to share, learn and collaborate.
I work with community managers across the organisation and at member organisations to support inclusive, appropriately visible, and well thought out community engagement. I also encourage approaches to our work that enable collaboration with our communities - whether for product and service development, co-producing content, or other elements of the member experience.
I have been interested in how to co-produce content with communities for a long time. I know that there are many benefits of facilitating communities, as a space for conversation, mutual support, and learning, to name a few. For me there is something about producing collaborative content that takes it to another level. My first […]
Our trusted communities help members to learn together, provide peer-to-peer support, and empower them to make informed decisions. It’s important that we keep providing a safe space to convene community conversations and for you to share resources. To maintain these community spaces, we have decided to enable multifactor authentication (MFA) for all shared Teams spaces […]
I was recently asked to run a workshop for community facilitators to help with fresh thinking about facilitating online meetups. These are people who regular facilitate meetings of our members, and want to keep improving what they do. They are looking to avoid those ‘tumbleweed moments’ and maximise engagement. When writing the session, I turned […]
Jisc’s annual conference, Digifest is a splendid celebration of innovation in teaching, learning and research. I was there hosting a group of community champions, people who actively share learning outside of their institutions. The champions facilitate communities of practice, they share their knowledge and experience with peers, or they support projects that bring together multiple […]
Anyone who has tried to build an online community knows that it’s far from ‘build it and they will come’. That idea is a myth. Behind every successful online space there are people working hard to create the energy needed for engagement to thrive, particularly in the early days. But I promise you it’s worth […]